HSD Launches Parent Portal

Stay Connected and Informed - Partners in Education...Create Your Account Today!


A local travel agent says she has had a number of clients impacted by hurricanes in the last couple of weeks.

Mary Jane Hiebert of Canada One Travel in Steinbach says Hurricane Harvey forced her to find alternate flights for clients flying through Houston and now Hurricane Irma cut a vacation short for a group of five to the Dominican Republic.

"That has been a huge impact for us, a lot of work," says Hiebert who spent many hours on the phone Tuesday trying to find out what the tour company was doing for her five clients.

Hiebert says it was still only a tropical storm on Tuesday for the Dominican Republic, with no signs that the hurricane would hit the island. As a result, all day long, no plans had been made for any sort of evacuation. But she says the decision to send in planes was made in the middle of the night, and by the time Hiebert got to work Wednesday morning, her five travellers had already vacated the island.

"It was a matter of then the tour company taking care of my clients at destination to make sure they were aware that they'd be leaving early in the morning," she recalls.

Those weren't her only clients impacted by Irma. In fact, Hiebert says she had a group of travellers scheduled to leave Friday for Puerto Rico; a trip that now won't happen.

When it comes to looming storms such as Harvey or Irma, Hiebert says she will get advisories from the airlines as to what is happening. This allows her to change or refund tickets in order to ensure the safety of her clients.

"Airlines don't want to have to have people on their planes, airports don't want people in their airports when things like this happen because it's a logistical nightmare for them," says Hiebert. "It is a big job for us to be aware in advance so that we can take care of it before the passenger travels."

Hiebert says what this does, it speaks highly of travel agents. She says it is now her responsibility to look for a refund from the tour company.

"That's going to be my job is to see what kind of value I can get back to these people," she says. "I don't know that they are going to be able to go back, the countries are really decimated right now."

She adds travel insurance is also always a wise decision. However, Hiebert says when it comes to hurricanes, there are loopholes. She says some insurance companies will deny a claim suggesting a hurricane is a natural disaster, stated in their policy.

Meanwhile, Hiebert says this is very unusual for her to be dealing with hurricanes in September already. Though travellers run the risk of hurricane season from September to the end of November, Hiebert says these sort of travel disruptions are not expected until November.

HSD Launches Parent Portal

Stay Connected and Informed - Partners in Education...Create Your Account Today!


More Local News

RM Of Morris Council Writes Letter To Prime Minister Regarding Tax Changes

The Rural Municipality of Morris has written a letter to the federal government requesting that it abandon the proposed changes to the small business corporate tax code, and come up with a new…

Tips Sought In Theft Of Gold And Silver Bars

Steinbach RCMP are asking for tips regarding a theft of gold and silver bars from a home in the RM of Reynolds. Police report they were called to a residence September 4th where a male reported a…

Pumpkin Harvest Below Average This Year

As pumpkin harvest season comes to a close, local growers are reporting a below average year. Lorissa Penner from Penner Pumpkins Farm Store says their pumpkins are smaller than most years noting…

Health Minister Seeks Input On Mental Health, Addictions Treatment

Manitobans are being asked for their input in a survey on mental health, substance abuse and addiction challenges. Health Minister Kelvin Goertzen explains what he is looking for from this survey.…

Speeding Driver Hits Parked Car

Emergency crews were called to a two-vehicle collision in Steinbach around 7:15 Monday evening. RCMP Constable Shane MacGillivray explains a car came around the corner on Jefferson Street with quite…

Minor Hockey Numbers At Par Or Better In The Southeast

As we roll into fall, minor hockey is right around the corner and most teams are reporting good numbers so far. Sarah Crawford, the registrar for Steinbach Minor Hockey, says around 211 kids have…

Habitat Eyes Spring Start In Mitchell

The southeast chapter of Habitat For Humanity has named one of two families moving into their next build in Mitchell. Angele Bernardin is Family Selection Committee Chair. She says a side by side…

Trail Funding Announced For La Broquerie

The community of La Broquerie is receiving funding to enhance its network of trails. Five transportation projects were announced for Manitoba today as part of the province's Small Communities…

Fire Bans Lifted In Several Municipalities

The Rural Municipality of Hanover has lifted its fire ban. A ban had been in place since September first. After what was a very dry summer, a lot of rain fell in the southeast over the weekend. Here…
2014 09 fall ad3

Almanac Suggests Cool Start To Autumn

Southern Manitoba will officially usher in Autumn on Friday at 3:02 pm. And, according to The Old Farmer's Almanac, the season will start cooler and drier than normal. Jack Burnett is Managing Editor…

Construction On Southeast Helping Hands Expansion Underway

Construction has started on the expansion of Southeast Helping Hands in Steinbach. Chair Hank Klassen says they moved into their facility in 2009 with 65 families and have outgrown their current…

Rollover Southeast Of Steinbach Sunday

There was a single-vehicle rollover Sunday evening southeast of Steinbach. It occurred around 5:30 p.m. on Provincial Road 303, two-and-a-half miles east of Highway #12. The La Broquerie fire…

Toews Says Self-Regulation Will Improve Paramedic Services

A man from Steinbach has begun the process of implementing self-regulation for Emergency Medical Technicians, or paramedics, in Manitoba. Reg Toews has been hired for the task by Health Minister…
2016 11 rcmp car

Male Arrested For Domestic Assault

A male has been arrested in Steinbach for domestic assault. RCMP say they were called to a residence on Reimer Avenue at 1:15 Monday morning. A 32-year-old male was arrested and is facing charges.

Annexation To Trigger Revisions Of Zoning Bylaw And Official Community Plan

The City of Steinbach will have to revise its Zoning Bylaw and its Official Community Plan as soon as the provincial government gives its final approval to a plan to annex 2,800 acres of land from…

Vassart Says Mock Disaster Was Job Well Done

Steinbach's Emergency Coordinator says he is confident that his team is ready, should it ever be called into action. Denis Vassart made that comment following last week's mock disaster in Steinbach,…

The 10th And Final Imagine Run Takes On Some Colour

The tenth and final Imagine Run added some colour Saturday afternoon at Hespeler Park in Niverville. Jeff Stott and his wife Mona founded the Imagine Run after their son Joey died by suicide. He…

Railway Closure In Churchill Still Causing Major Economic Issues

With the closure of the railway to Churchill, we are told communities in northern Manitoba are forced to shop outside the province which is costing double and resulting in millions of dollars in loss…

Developer Plans Apartments At 209 Stonebridge

Steinbach city council has been asked to rezone a property at 209 Stonebridge Crossing from single-family housing to multi-family housing. The applicants want to remove the house there and build a…

Over 250 Attend Corks & Canvas Event

Over 250 people attended the third annual Corks and Canvas event at the Steinbach Arts Centre. Chief creative officer Cindi Rempel-Patrick says there were more than double the amount of people than…

Steinbachonline.com is Steinbach's only source for community news and information such as weather and classifieds.

Search the Biz Guide

Mitchell Senior Center breakfast

26 September 2017 8:00 am - 9:30 pm

Mitchell Senior Center 130 Ash St. Mitchell Mb., Mitchell

Sainte-Anne Curling Club Registration

26 September 2017 6:30 pm - 8:00 pm

Sainte-Anne Curling Club

Niverville - Craving Change

27 September 2017 9:30 am - 11:30 am

Golden Friendship Centre, Niverville

Emergency First Aid/CPR C/AED

27 September 2017 5:00 pm - 28 September 2017 9:00 pm

Eastman Safety (Eastman Safety Training Centre Inc, Steinbach