It’s a simple case of one plus one equals far more than two in customer service.

Recently, Nick Dawson and Dion Schroeder combined their two businesses to create The Detail and Glass Company to serve local vehicle owners. When asked why the merger took place, Dawson explains 'Me and Dion started businesses at the same time almost five years ago and we just thought it would be a good thing to join... to give the customer better and more expanded services.'

Schroeder adds 'we decided to go this direction because our clients are basically opposite from each other and it’s the same with some of our services. So, basically, by merging we can offer more services to our customers that we couldn't before.' Dawson points out 'another thing that we bring to the table is that we're very passionate about the business, we love doing it and we love serving the community.'

Dawson goes on to explain what The Detail and Glass Company offers. 'We mainly focus on auto detailing and windshield replacements. A few other things we have added are paint-less dent repair, window tinting, aluminum polishing and ceramic coatings.'

'Also, continues Schroeder, 'with my shop I did a lot of semi-truck work. But I don't do glass repair, so by merging we can now do even more glass repair jobs.'

Is demand for the different services varied? Schroeder explains 'the vast majority is the detailing but the glass repair is a large part as well. But yeah, detailing is probably one of the biggest ones.'

When asked what customers can expect from a cleaning and detailing of their vehicle, Dawson promises 'I will make you love it again. It's one thing you will not regret doing.'

Before and After photos of a vehicle detailed at The Detail and Glass Company

Explaining the benefit of teamwork, Dawson says 'Dion’s been detailing cars for 15 years in Steinbach. I'm new to the area and I've been detailing for five years now, so he is a more knowledgeable in the products and what's new.'

What prompts people to try their first detailing? Schroeder explains, 'basically people are looking for help to clean up their vehicles and they just don't know where to start, and we have the tools and equipment to professionally clean them and that's something that people don't have available at home.' He continues 'they drop it off, and once they pick it up it looks like a brand-new vehicle.'

On the subject of change in the industry, Dawson comments 'technologies and the ways to clean cars have changed a lot. There are new methods of cleaning, the products have evolved over the years resulting in a superior overall look.' Schroeder adds 'Technology is moving pretty fast, so basically the paints are changing in vehicles as well, so we've had to keep up with that technology-wise. The polishers have changed, the chemicals used have all changed. Now we're able to do a safer, better job at polishing vehicles and not taking away so much clear coat. Now the integrity of the paint is going to be a lot better.'

The Detail and Glass Company is located next to Steinbach Chiropractor, in the back shop at #8 Highway 12 North.